Coronavirus precautions:

We’re still taking in instrument repairs but due to the COVID-19 situation we are temporarily stopping all workshop consultation appointments. Our online valve shop is still processing orders, although there is the possibility of delays.

Appointments:

Customers will no longer be allowed to enter our workshops or premises. Any work details will be gathered via telephone or email prior to dropping instruments off. You will kindly be asked to deliver your instrument to a designated outside front area of our premises.
Any instruments already in for repairs will be worked on as normal. Customers will be notified via email once this work is complete.

Collections:

As with initial appointments & instrument drop off, customers will not be allowed into our workshops or premises. You will kindly be asked to collect your repaired instrument from a designated outside front area of our premises on a pre arranged basis. All our repairs are guaranteed which covers adjustments & other procedures if needed.
Terms & conditions for our guarantees are listed at the bottom of each repair category on our website

Courier:

For peace of mind you may prefer to have your instrument collected by our courier service. We can arrange collection & return from your home or business address using our local courier in conjunction with the APC overnight fragile service. Costs start at £37.50 (collection & return) for a guitar in hardcase, please enquire directly for amplification transportation costs. Any courier fees will be added to your final bill & can be paid online.

Payment:

Online payment is preferred either via BACS or PayPal. We want to avoid cash payments if at all possible for the time being. Sorry but we cannot accept credit/debit cards or cheques at the moment.

Turnover times:

Turnover times are normally 10-14 days for most common repairs. Due to the current COVID19 situation longer delays may be unavoidable. You will be contacted in the event of a significant delay.

If you need any information regarding our services please contact us.

Email: info@guitarlodge.co.uk

Mob: 07711 744279 Landline: 01394 274036

Thank you

The Guitarlodge team.