We’re still taking in instrument repairs but due to the COVID-19 situation we have stopped all workshop consultation appointments. Help us stay safe, please adhere to social distancing rules when dropping off or collecting instruments.
Our online valve shop is still processing orders as usual.
Appointments:
Customers will no longer be allowed to enter our workshop. Any work details will be gathered via telephone or email prior to dropping instruments off. You will kindly be asked to deliver your instrument to a designated outside area of our premises.
After an initial inspection of the instrument you will be contacted about what work is required, this will include guide costs & estimated turnover times.
Customers will be notified via email once this work is complete.
Collections:
As with initial appointments & instrument drop off, customers will not be allowed into our workshop. You will kindly be asked to collect your repaired instrument from a designated outside area of our premises on a pre arranged basis. All our repairs are guaranteed which covers adjustments & other procedures if needed.
Terms & conditions for our guarantees are listed at the bottom of each repair category on our website
Courier:
For peace of mind you may prefer to have your instrument collected by our courier service. We can arrange collection & return from your home or business address using our local courier in conjunction with the APC overnight fragile service. Costs start at £42.50 (collection & return) for a guitar in hard case. Any courier fees will be added to your final bill & can be paid online.
Payment:
Online payment is preferred either via BACS or PayPal. We would prefer to avoid cash payments if at all possible for the time being. Sorry but we cannot accept credit/debit cards or cheques at the moment.
Turnover times:
Turnover times vary but as a guide we normally advise customers to allow 7-10 days for our most common repairs. Due to the current COVID19 situation longer delays may be unavoidable. You will be contacted in the event of a significant delay.
If you need any information regarding our services please contact us.
Email: info@guitarlodge.co.uk
Mob: 07711 744279 Landline: 01394 274036
Thank you
The Guitarlodge team.
